Refunds

At Equinox Financial, we are committed to providing valuable educational content and a positive experience. If you are not fully satisfied with your purchase, we offer a 30-day money-back guarantee on eligible products and services. Please review our refund policy below to understand the terms and conditions of our guarantee.

1. 30-Day Money-Back Guarantee

If you are unsatisfied with your purchase, you may request a refund within 30 days of the original purchase date. To qualify for a refund, your request must meet the following conditions:

  • The refund request is made within 30 calendar days from the date of purchase.
  • The product or service in question is eligible for the money-back guarantee, as outlined in the product description.

2. Non-Refundable Products and Services

Please note that some products or services may not be eligible for refunds. Non-refundable items may include:

  • Digital products that have been fully downloaded or accessed, if clearly stated as non-refundable in the product description.
  • Subscription services that have been used beyond the 30-day period or services that have already been rendered.
  • Customized or personalized products, as noted in the product description.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Email us at [email protected] with your order details, including your order number, name, and the reason for your refund request.
  • Our support team will review your request and may ask for additional information if necessary.
  • If your request meets the eligibility requirements, we will process your refund.

4. Processing Refunds

Once approved, refunds will be processed within 5–10 business days. The refund will be issued back to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Changes to the Refund Policy

Equinox Financial reserves the right to modify or update this refund policy at any time. Changes will be posted on this page, and your continued use of our services following any changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this refund policy, please contact us at [email protected].